Your Covid vaccine
NHS South Tyneside CCG is working in partnership with Healthwatch Sunderland and Healthwatch South Tyneside to explore experience of covid-19 vaccination.
Healthwatch Sunderland and Healthwatch South Tyneside provide an independent voice for people who use publicly funded health and social care services. Their role is to ensure that people’s views are listened to and fed back to service providers and commissioners in order to improve services.
The survey will help explore people’s experiences of receiving their COVID-19 vaccine in the Sunderland and South Tyneside areas by asking those who have had their vaccine to complete a short survey. The results of this survey will help us to understand directly from the public and patients what is going well, but also what else could be done to improve the delivery of the vaccine to local people.
The survey should take no longer than 5-10 minutes to complete. Complete the survey here
South Tyneside GP out-of-hours urgent care service
The current GP out-of-hours contract in South Tyneside will end March 2023.
The service only provides telephone assessment and home visits, with the number of people requiring a face-to-face assessment with a clinician overnight being low. The region has a valuable clinical telephone assessment and advice service which means patients will be virtually assessed / triaged, and advice given for possible complications or risk, advice provided over the telephone for self-care and any worsening of symptoms to watch out for.
Purpose of the involvement
The CCG would like to better understand what is working well with the GP out-of-hours service, in order to carry this over into the next service or if there are gaps, inefficiencies or new population needs that need to be addressed through service development and redesign.
We are aiming to understand:
- The patient journey through the out of hours urgent care system, including the GP home-visit service
- Service-user experience, including the out-of-hours GP home visit service
- Any challenges and/or barriers to using the service
- What people felt works well with the service
To do this, the CCG have planned a range of involvement activities with key stakeholders, past service users, and through focus groups with protected characteristic groups.
This work will happen during September and October 2021.
Stakeholders are also invited to share their thoughts about the out of hours service by emailing lisa.anderson7@nhs.net. Stakeholders are asked to think about:
- How the GP Out of Hours service currently looks in South Tyneside
- What works well and why?
- What could work better and why?
- What the GP Out of Hours service would look like in an ideal world
- What would it look like?
- What needs to be changed or implemented to achieve this?
- Any other comments they would like to make?
Stakeholders can do this by completing the online survey which will close on 30 September 2021.
Further information
If you have any further questions on the work we are doing, please email lisa.anderson7@nhs.net or call 07778 308 605
Do you help and support someone in South Tyneside?
Start: 19 February 2020 End: 4 March 2020
We would like the views of people aged 18+ who look after someone unpaid who may be sick, have a physical or learning disability, mental ill health, frailty, or a drug or alcohol problem. This may be a child, partner, parent or other family member, friend or neighbour. You may be providing care to them on a daily basis or caring from a distance. Whatever your circumstances we want to hear about the things that are working well for you and the things that aren’t, so that we can plan for what you need to help you care well and look after your own physical & emotional health and wellbeing. The information you give us is anonymous and will only be used for the purpose of developing a new Carers Strategy for South Tyneside.
If you would like further information, advice and support about your caring role, please contact South Tyneside Adult Carers Service (STACS) on 0191 406 1531 or South Tyneside Council on 0191 424 6000.
We will publish the results of our survey during March on South Tyneside Councils website.
Young Carers in South Tyneside Questionnaire
Start: 19 February 2020 End: 4 March 2020
Are you aged between 5-24 years, live in South Tyneside and helping to look after someone who is sick, disabled, has a mental health condition or has a drug or alcohol problem? If yes, please help us to help you! This survey is anonymous and will only be used for the purpose of developing future support for young carers.
If you would like further information, advice or support about your caring role, please contact our Young Carers Support Service on 0191 466 1389. We will publish the results of this survey during March on South Tyneside Councils website.
Supporting Working Carers – Employers Questionnaire
Start: 19 February 2020 End: 4 March 2020
1 in 9 people now juggling work with caring for someone who is older, disabled or seriously ill – and our population ageing – carers are a growing reality in our workforce. Without the right support, 1 in 6 carers give up work or reduce working hours to care. But many will be your most skilled and experienced staff, the 45-64 year olds at the peak of their careers. South Tyneside Council and partners want to find solutions to support working carers to stay in work and to help those wanting to return to work. Our aim is to develop ‘Carer friendly’ organisations.
We would like your views on how we might achieve this. We will use the information you tell us to help develop a Carers Strategy for South Tyneside for the next three years. This survey is anonymous and we will only contact you if you have provided your details.
We will publish the results of our survey during March on South Tyneside Councils website.
If you would like further information on supporting your employees with caring responsibilities please contact South Tyneside Adult Carers Service (STACS) on 0191 406 1531. You could also visit the Employers for Carers website part of Carers UK at www.employersforcarers.org